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Home Watch

Professional Home Watchwhile you’re away

Scheduled visits, structured checks and documented follow-up to watch over your home when you’re not there.

Technician holding a tablet outside a home beside a Nexiaa vehicle.

Your home deserves more than an occasional visit.

A neighbour, friend or family member can help out. Professional Home Watch gives you a structured, consistent and documented approach. You know when your home was visited, what was checked and whether anything needs your attention.

National Home Watch Association accredited member

NEXIAA, Quebec’s first and only Home Watch company accredited by the NHWA.

The National Home Watch Association sets the standard for professional home watch services across the country. NHWA membership requires background checks, proof of insurance, and a commitment to ethical, professional conduct on every visit.

When Might You Need Home Watch?

A home can be unoccupied for many reasons beyond travel. Whether you’re planning time away or navigating a life transition, Nexiaa provides a dependable local presence through structured, documented Home Watch visits.

  • Whether you’re away for a few weeks, an entire winter or several times throughout the year, Nexiaa looks after your home through scheduled, documented visits. Each visit is designed to identify visible irregularities and is followed by a report.

  • A property may be unoccupied while listed for sale, between a seller’s move-out and a buyer’s move-in, or after purchase before the new owner takes occupancy. Nexiaa conducts regular visits during this transition and reports any visible irregularities observed.

  • Following the loss of a loved one, family members or estate liquidators may need to oversee a home from a distance. Nexiaa conducts structured, documented visits while the estate is being settled or the property is awaiting sale.

  • An extended hospital stay, rehabilitation or a move into a seniors’ residence can leave a home temporarily unoccupied. Nexiaa provides scheduled visits and sends a report after each visit to the client or an authorized contact.

  • When a professional assignment requires you to leave home temporarily, Nexiaa provides a dependable local presence. Our service may be especially relevant to relocated professionals, expatriates, deployed Canadian Armed Forces members and RCMP officers on assignment.

  • For owners who do not occupy their homes year-round, or whose rental properties are temporarily vacant between tenants, Nexiaa conducts structured, documented visits to identify visible irregularities and provide reliable follow-up from a distance.

The NEXIAA Home Watch protocol

What we check

A comprehensive checklist of your home.

Exterior

    • Inspect the perimeter first: driveway, walkways, gates, fences and boundary walls.
    • Check the building exterior: exterior walls, doors and windows. Look for signs of wear, cracks, deterioration, damage, forced entry or vandalism.
    • Inspect outdoor areas and furnishings: decks, porches, verandas, screened enclosures and furniture.
    • Observe the condition of the grounds: vegetation, lawn, snow, irrigation system and signs of pests or nests.
    • Check outdoor equipment and outbuildings: automatic lighting, address signage and other structures.
    • Walk the property grounds, looking for signs of erosion, water accumulation or other irregularities.

Interior

    • Check that the alarm system, security gates and motion-sensor lights are working properly.
    • Remove mail and packages from visible outdoor areas.
    • Look for signs of forced entry, vandalism, damaged window screens or cracked glass.
    • Check that the smoke and carbon monoxide detector is working properly.
    • Check whether the main water supply valve is open or closed.
    • Inspect the electrical panel: identify and document tripped breakers and the affected circuits.
    • Report repeated breaker trips: leave the affected circuit switched off and coordinate an assessment with the client’s approval.
    • Record thermostat readings and settings: room temperature, set temperature, mode and humidity, if available.
    • Check heating or air conditioning operation: airflow, filters and any water in the condensate drain pan.
    • Inspect the water heater for leaks, rust and its temperature setting.
    • Check the hot water recirculation pump: confirm whether one is installed and that it is switched off while the home is unoccupied.
    • Walk through every room, including the garage and other buildings.
    • Inspect all ceilings, walls, room corners, floors, and trim for signs of water damage, leaks, or moisture.
    • Identify visible issues: damage, pests, unusual noises and odours.
    • Check devices left running: lights used to simulate occupancy, timers and ceiling fans.
    • Check the telephone, if applicable: dial tone and number of unheard messages.
    • Check the water treatment system: system condition and salt level, if applicable.
    • Run water and observe drainage in kitchen sinks, bathroom sinks, bathtubs and showers.
    • Look for leaks in faucets, pipes, connections and areas beneath sinks.
    • Check toilets: flushing, refilling, flapper, leaks and the condition of the floor around the base.
    • Identify cleanliness or pest issues: stains, drain flies and other unusual signs.
    • Check the pantry for open food packages that could attract insects.
    • Check the garbage disposal by running it with water. Disposals can rust and seize when left unused.
    • Check that cooking appliances are switched off: stove and microwave.
    • Check that the refrigerator, freezer and wine fridge appear to be operating.
    • Check the dishwasher, washing machine and dryer.
    • Identify perishable food and signs of thawing. Remove affected food according to the agreed instructions.
    • Check the ice maker: appliance switched off, bin empty and water supply shut off.
    • Check small countertop appliances: unplug them according to the agreed instructions and empty the coffee maker’s water reservoir.
    • Check lithium-ion batteries for damage, swelling, leaks or unusual odours.
    • Check charging and storage conditions: suitable charger, a dry and ventilated location, away from flammable materials and heat sources.
    • Unplug chargers while the home is unoccupied and remove batteries from chargers.
    • Report any issues: stop using the affected battery and contact the manufacturer.
    • Check that outdoor faucets and backflow prevention devices are protected against freezing.
    • Disconnect garden hoses.
    • Check other equipment exposed to freezing temperatures and adapt protection to local conditions.
    • Check the condition of the plants.
    • Water as needed or according to the homeowner’s instruction.
Nexiaa technician collecting the mail.
Home Watch is a visual inspection of a home or property, looking for obvious issues.
Official definition of Home Watch according to the National Home Watch Association.

How it works

How NEXIAA Home Watch works

  1. François presents an agreement to clients seated at a table.

    01

    Planning

    We meet with you at your home to identify your needs and anything that requires special attention while you’re away.

  2. Nexiaa technician inspects the thermostat.

    02

    Inspection and documentation

    At the agreed visit frequency, we follow a clear Home Watch protocol and use time-stamped photos to document the condition of the items checked during our visit.

  3. Nexiaa technician presenting the management plan to a client.

    03

    Secure access to reports

    After every visit, you receive a detailed report confirming the checks performed. Secure access lets you review it with peace of mind.

  4. Nexiaa technician inspecting an exterior window near ground level.

    04

    Assistance when needed

    If something needs your attention, we let you know promptly and can coordinate the next steps.

NEXIAA Home Watch pricing

Home Watch pricing

Pricing That Rewards Your Loyalty

The more visits you schedule, the more you save.

Pricing That Rewards Your Loyalty
Number of visitsHousesCondos
1 visit$95$80
2–3 visits$85$70
4–7 visits$75$60
8+ visits$70$55
Initial property visit$65$65

Prices per visit. Houses: interior and exterior inspections. Condos: interior inspections only. Prices shown are before taxes; applicable taxes are extra.

Note : As a guideline, our standard rates generally apply to homes with up to 3 bedrooms and 2 bathrooms, one kitchen and standard residential systems and fixtures. Adjusted pricing may apply when a property requires a significantly greater number of checks.

Loyalty Rewarded for Life!

After completing 8 visits with Nexiaa, you automatically qualify for our best available rate on all future visits, even when booking just one.

Your loyalty benefit is permanent. Applicable rates are based on the current 8+ visit pricing tier at the time of booking.

Visit frequency

We recommend a Home Watch visit at least once every 7 days while your residence is unoccupied. To maintain our service standards, Nexiaa requires a minimum frequency of one visit every 14 days during any continuous period of absence.

Payment Options

For 1 to 7 visits, payment is made in one transaction before services begin.

For 8 or more visits, we offer the flexibility to pay in full or monthly, whichever you prefer, while enjoying our best available rate.

A visit schedule tailored to your situation.

We work with you to determine the number and frequency of visits based on how long you’ll be away, the specifics of your home and, where applicable, your insurer’s requirements.

Each visit includes

  • Structured checks
  • A detailed report
  • Documented follow-up

NEXIAA Home Watch à la carte options

Home Watch tailored to your needs

Because your absence may call for special attention. The following additional services are available.

  • When an issue is identified during a scheduled visit, we can coordinate the service provider, access to your home and follow-up.

    $95 for the first hour

    $75 per hour after that. Service provider fees are extra.

  • An additional visit made at your request, outside the visits scheduled in your service. Same-day response.

    $95 per visit

  • A trip requested when the situation calls for a rapid response at your home. Target response time: within the hour. Subject to availability and travel conditions.

    $275

  • We provide access to your home and remain on site, if needed, while the service provider carries out the work.

    $85 per hour

  • We can pick up your essentials so your home is ready to welcome you back.

    $45 + the cost of purchases

    One grocery store, with an agreed shopping list. Visits to multiple stores are priced separately.

  • Starting the vehicle
    Check the vehicle’s visible condition, battery charge, tire pressure and dashboard warnings.
    Driving the vehicle
    Recharge the battery and ensure proper fluid circulation.

    Pricing available on request

    • Check the overall condition of the pool and spa: cleanliness, water level and flow, skimmers and water temperature, if readily available. Check for alert messages.
    • Look for visible leaks in the pump, filter and exposed connections.
    • Check the outdoor kitchen: stove, barbecue, mini-fridge and water drainage in the sink.

    Pricing available on request

  • Landscaping
    Including lawn mowing, flower bed maintenance, leaf collection and more.
    Snow removal
    Clear the driveway and walkway to keep access routes open while you’re away.

    Pricing available on request

  • Cats, birds, fish, hamsters, lizards and other similar small pets. Dogs are excluded.

    Pricing available on request

Additional options are billed separately from the Home Watch service.

Front of a home illuminated at dusk.

Planning to be away?Let’s discuss your needs.

Tell us where your home is located and what you need. Together, we can determine how Nexiaa can help.

Phone : (450) 300-6339Email : info@nexiaa.com

Read the FAQ